RLHA HR Business Partner Feb 2015 – April 2015
Managing a trainee and coaching the Operations Director in team management.
Setting up and streamlining HR Strategy, practices and policies with the senior team.
Developing employee engagement/motivation; driving improved performance and improved customer experience.
Projects included; overhauling the appraisal process and developing a competency framework, a forum to recognize employee innovation or ‘jobs well done’. Improved communication to all, through biweekly newsletter to all employees, improved feedback to all remote locations.
Working on everyday operational issues including acquisitions/sales, people transfers in and out, and varied sickness, grievance, disciplinary and dismissal issues.
We Grill, HR Consultant October 2014 – Jan 2015
Working with the CEO to develop a recruitment strategy appropriate for the business.
Developing Policies and procedures, incentives, engagement strategies and training plans for employees.
TNS UK, HR Business Partner June 2014 – October 2014
(Role was removed following the exit of the CEO)
Managing a team of 2
Partnering with three departments to ensure strategically aligned People Plans.
Key focus areas included; assessing engagement through the employee survey and focus groups.
Launching and driving calibration of performance ratings across the business.
Driving the talent mapping project forward and assisting with the design and building a talent management offering.
Ensuring succession plans were in place for key stakeholders.
Operating within working groups to ensure efficient change management during the shift in business model.
Looking at options to change employee brand perception.
Working closely with the HRIS and Reward Manager on approach and strategy with a limited budget to ensure the business goals could be achieved.
Capita Group plc, HR Operations Partner May 2012 – June 2014
Acting as HR Operations Partner for 3 businesses within Capita Asset Services and taking on various large projects in other Divisions including Organisational Health and IT
Working with the senior teams and boards advising and providing the tools to implement various HR projects
Managing TUPE’s in and out of the companies, including due diligence, proposed measures, consultation and integration.
Working with the Big Ticket team on multi divisional complex Acquisitions and TUPE’s.
Acting as lead on Tribunal claims, completing ET3’s assessing risks and strategy in responses, preparing for and attending hearings.
Leading and managing complex collective restructures from start to end, most recently a collective consultation with 9 Pools and 9 selection criteria.
Managing complex long term absence issues
Implementing changes to terms and conditions and removal of benefits
Completing acquisitions including due diligence and integration activities
Advising and implementing large scales office moves
Providing training workshops to Managers and coaching on approach
Acting as HR stream lead and project lead on medium and large scale office moves and restructures
French Connection, Retail HR Advisor July 2010 to May 2012 Heading up the HR and Customer Service team of 3 (HR Administrator, Administration Assistant and Customer Service Manager) and standing in as manager to the larger team of 9 when necessary.
Advising and acting on varied and fast paced ER issues
Liaising with the Legal Assistant to respond to ET1’s and create bundles.
Coaching and advising all Managers and Area Managers on best practice and Policy's and Procedures.
Providing legal updates for the Retail sector across the UK and Ireland and some of Europe.
Updating Policies and Procedures in line with legislative updates.
Liaising with the Operations Assistant to advise on possible TUPE situations with contractors/service providers.
Closing stores, taking employees through the full redundancy process.
Restructuring my own team in line with cost saving requirements.
Coaching and training the HR Assistant through the role and increasingly complex HR issues and managing performance.
Recruiting for roles within the Retail Ops team.
Designing and implementing induction HR training
Advising on flexible working requests
Global Witness, HR Coordinator/HR Advisor Fixed term contract 15th February 2010 – 30th July 2010 Revised the Handbook and contracts
Wrote policies and procedures; Whistleblowing, Corruption and Bribery, Flexible working, Volunteer and Worker procedures
Recruitment; defining recruitment needs with managers, deciding on suitable advertising methods, sourcing CVs, interviewing with the panel and carrying out assessments
Responsibility for employment contracts, leavers letters and other letters as required
Liaison with finance to organise Payroll
Responsible for inductions and organising Visa’s
Advised on risks to consultants for both the London office and the U.S office.
Bauer Media, HR Coordinator/ Junior HR Advisor (July 2007-31st December 2009)
Managing the work experience assistant.
Full maternity process (taking meetings, advising on rights, completing relevant paperwork)
Managing the flexible working request process. (Advising managers, taking meeting, delivering the decisions and doing paperwork)
Involvement with the full redundancy process, performing calculations, drafting paperwork and conducting various consultation meetings
Advising on the disciplinary procedures, conducting investigations and taking responsibility for some meetings
Advising on the Performance Management process and creating associated paperwork
Advising managers on how to manage sickness absence issues (including making reasonable adjustments for chronic illness etc.)
Advising on ‘freelancer/worker’ status and associated risks.
Conducting exit interviews and reporting on trends
Conducting inductions and redesigning and updating the content of the induction.
Setting up and implementing the new HR system (Taking part in the advisory board to ensure all policies and procedures were consistent across the business)
Putting together contracts, offer letters and change of employment terms letters
Designing and implementing learning lunches
Placing recruitment tools, including the request to recruit, and induction online.
Ensuring payroll completed
PA recruitment and interviewing
Note taking in complex ER and TUPE situations
Reporting (both the monthly HR issues report for management and taking reports off the system)
Allen & Overy LLP, HR Assistant June 2006 – May 2007
Drawing up contracts, offer letters, new joiner letters and leaver memo’s
Performing the maternity paperwork
Note taking in disciplinary and grievance meetings
Taking responsibility for the Paralegal recruitment and ensuring they were there for no more than 1 year (on rolling 6 month contracts).
Devising the monthly sickness reports for the relevant business areas
Helping roll-out ‘self-service’ on Peoplesoft
Organising the HR Christmas party!
Pulling together employee files and chasing references
Two long term temporary assignments:
Munich re, HR Assistant March 2006 to June 2006
Conducting health and safety training
Generating Contracts/offers and general letters
Ensuring new joiners placed on the correct benefit package
Linklaters, HR Assistant Jan 2006 – March 2006
Entering CV’s on to SAP
Drawing up letters and contracts
Buzzacott Chartered Accountants , HR Administrator (6 month contract) June 2005 – Dec 2005
Recruitment Administration, including short-listing CVs, calling the applicant with interview feedback.
Organising interviews with the partners
Putting recruitment packs together
Organising and conducting training (health and safety)
Generating contracts and offer letters
Sales executive & Conference Manager, Champneys June 2004 – March 2005 Obtaining business for the group.
Organising corporate discounts and deals
Organising conferences for large Blue-Chip companies