• Werkzoekend: Ja
  • Zichtbaarheid: Openbaar
  • Delen:

Persoonlijk


I can best be described as a process-oriented people manager. I have a lot of experience in managing teams, making use of peoples strengths, but always with a clear goal and roadmap. What I am good…

Persoonlijk

I can best be described as a process-oriented people manager. I have a lot of experience in managing teams, making use of peoples strengths, but always with a clear goal and roadmap. What I am good at, and what I love to do, is implementing content- and knowledge management projects along the three axes of people, process and technique.

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Een professioneel loopbaanprofiel maak je op At Monday

Werkervaring

04/2012 – 07/2013 Ricoh Netherlands, Program Manager Marketing

• Implementing Marketing and Quality Assurance processes
• Implementing standard procedures, Information systems and management dashboards
• Training staff on Change Management and Project management


07/2007 – 03/2012 Ricoh Netherlands, Manager Central Content Management

• Managing team of Knowledge Engineers, Content Management Specialists and Business Analyst.
• Responsible for Process Information Management

Projects
• Designing and implementing Information Governance Plan
• Development and Implementation Information and Knowledge Management System
• Roll-out Information and Knowledge Management System
• Digitalisation of paper information processes

01/2005 – 6/2007 T-Mobile Customer Service, Process Manager Customer Service & Back Office

Projects
• Implementing new Data model CRM system
• Atomisation Loyalty program Prepaid customers
• Introduction and Improvement Self Service processes

12/2000 – 12/2004 T-Mobile Customer Service, Manager Customer Service

• Managing Team Leaders and Senior contact centre agents
• Responsible for performance contact centre agents (90 FTE)

Projects
• Development and implementation of new front-end system.
• Rebranding “Ben” to “T-Mobile”
• Responsible for setting up Contact Centre for T-Mobile Dealers

Werkervaring

04/2012 – 07/2013 Ricoh Netherlands, Program Manager Marketing

• Implementing Marketing and Quality Assurance processes
• Implementing standard procedures, Information systems and management dashboards
• Training staff on Change Management and Project management


07/2007 – 03/2012 Ricoh Netherlands, Manager Central Content Management

• Managing team of Knowledge Engineers, Content Management Specialists and Business Analyst.
• Responsible for Process Information Management

Projects
• Designing and implementing Information Governance Plan
• Development and Implementation Information and Knowledge Management System
• Roll-out Information and Knowledge Management System
• Digitalisation of paper information processes

01/2005 – 6/2007 T-Mobile Customer Service, Process Manager Customer Service & Back Office

Projects
• Implementing new Data model CRM system
• Atomisation Loyalty program Prepaid customers
• Introduction and Improvement Self Service processes

12/2000 – 12/2004 T-Mobile Customer Service, Manager Customer Service

• Managing Team Leaders and Senior contact centre agents
• Responsible for performance contact centre agents (90 FTE)

Projects
• Development and implementation of new front-end system.
• Rebranding “Ben” to “T-Mobile”
• Responsible for setting up Contact Centre for T-Mobile Dealers

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Opleiding

1989-1995 University of Nijmegen, Faculty of Applied Economics, Major: International Economics

2003 Management Development; De Baak Management Centrum

2004 Project Management; NIMO Project Management Institute

2007 Six Sigma Green Belt; Schouten&Nelissen

2010 Leadership Development; VSD Training Consultants

2012 Change Management; ADKAR Prosci

Opleiding

1989-1995 University of Nijmegen, Faculty of Applied Economics, Major: International Economics

2003 Management Development; De Baak Management Centrum

2004 Project Management; NIMO Project Management Institute

2007 Six Sigma Green Belt; Schouten&Nelissen

2010 Leadership Development; VSD Training Consultants

2012 Change Management; ADKAR Prosci

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Vaardigheden

  • Rijbewijs

    B - Personenauto

  • Talenkennis (spreken)

    Engels (Uitstekend), Nederlands (Uitstekend), Duits (Goed), Frans (Matig)

  • Talenkennis (schrijven)

    Engels (Uitstekend), Nederlands (Uitstekend), Duits (Goed)

Hobby's & interesses

Sports, golf (in the possession of GVB), fitness, running (marathon of New York, Berlin and Chicago)

Hobby's & interesses

Sports, golf (in the possession of GVB), fitness, running (marathon of New York, Berlin and Chicago)

Eigenschappen

Expert op het gebied van Content- en Kennismanagement.

People Manager; Situationeel leidinggeven en luisteren
Proces Manager; Analytisch en gestructureerd
Project Manager; Resultaatgericht en teamplayer

Eigenschappen

Expert op het gebied van Content- en Kennismanagement.

People Manager; Situationeel leidinggeven en luisteren
Proces Manager; Analytisch en gestructureerd
Project Manager; Resultaatgericht en teamplayer

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Mijn actuele situatie

  • Functie: Afdelingsmanager, Manager
  • Sector: Zakelijke Dienstverlening
  • Carrièreniveau: Leidinggevend
  • Beschikbaar vanaf: Per direct

Ik ben op zoek naar

  • Situatie: Werkzoekend
  • Functie: Afdelingsmanager, Manager
  • Sector: Zakelijke Dienstverlening
  • Dienstverband: Vast, Tijdelijk
  • Salaris: 5.000 - 7.000
  • Aantal uren: 32-40 uur

Mijn werkgebieden

Klik om de werkgebieden van Gilbert van Nunen te bekijken