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Persoonlijk


As a professional I am glad to offer wide experience related to leading Customer Service and Logistics groups as parts of Supply Chain, ability to translate working knowledge of business into clear…

Persoonlijk

As a professional I am glad to offer wide experience related to leading Customer Service and Logistics groups as parts of Supply Chain, ability to translate working knowledge of business into clear and specific strategies and instructions, and set of skills required for effective operating in diverse environment. Master Degree in Social technologies is solid base for close collaboration with people for building environment that respects mission and values of organization and supports business growth. My expertise lies in ability to effectively interact with representatives of various departments and networks both internally and externally. Combination of education and experience allow me to integrate benefits of “soft” skills into daily operations in order to meet and exceed expectations of stakeholders. Driven by continuous improvement I developed clear way of logical thinking that results in a practical approach to problem solving and a drive to see things through to completion.
My passion is in inspiring individuals for achieving maximum of their capacity, leading them through challenges, and unite them into strong team of professionals where talents are properly channeled in order to bring added value to the organization through excellent execution of assigned tasks. During my career I was fortuned to gather experience of building Customer Service and Logistics teams that deliver service on “wow” level to variety of businesses (different types and set up), as well as good insight into the subject of expectations regarding service delivery from customer's point of view. I am confident that along with wide experience in business area I can also offer worthy personal qualities as loyalty, full commitment and drive to reach the best possible results in efficient way.

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Werkervaring

2012-2015 Ashland Nederland BV
Field of activity: Production and distribution of chemical materials
Role: Order to Cash Export Customer Service Lead (2 teams: Asia Pacific, Russia/CIS)
Official duties:
- managing processes and individuals for ensuring smooth daily operations and efficiency of teams performance (10+ FTE’s)
- managing customer service and logistics operational matters
- comprehensive activities related to improvement and support of “wow” level of stakeholder satisfaction
- remote management (team situated in different location)
- drive process improvement within assigned scope of responsibility
- people development and performance management
- managing organizational matters: back up structure, workload distribution, portfolio filling
- responsible for ensuring process adherence for export order management and compliance with internal and international regulations
- spotting issues and preventive activities
- daily support of the team members in challenging situations and issues (leading through until successful resolution)
- consultant and approver for internal process of shipments based on Letters or Credit
- close contact with Leads of partner teams located in different countries for ensuring smooth cooperation in regards to cross-company business
- re-design and optimization of internal processes related to OTC activities
- reporting to OTC management: operational and organizational flows
- leading and participating in various projects related to scope of responsibilities
- interviewing new candidates
- facilitating and administrating performance reviews (appraisals) with employees

2011-2012 Ashland Nederland BV
Field of activity: Production and distribution of chemical materials
Occupation: OTC Export processor (EMEA region)
Official duties:
- representative of front line between external business area and Ashland Supply chain
- local and international contact with customers, business unit and partners within supply chain for handling complete sale order cycle: starts with validation of PO for compliance with external and internal regulations; followed by complete order processing in SAP and other applicable for process applications; ends in collecting, validating and presenting set of export documentation to according institution
- resolution of any type of issues on any stage of order processing and advising to business within the scope of responsibility (GTM, Compliance, Payment regulations, Letters of Credit, etc)
- coordination of actions executed by various departments in supply chain in order to arrange smooth run of daily routine as well as meet customer’s expectations (business unit, planning & production, allocation and inventory, credit control, logistics, legal department, global trade management, channel management etc).
- external communication with providers of various services (legalization, transportation, banking, customs formalities, etc)
- pre-sale assistance to business unit and customers
- after-delivery assistance to business unit and customers
- validating and investigating complaints
- leading sub-projects for the improvement of department activity
- working on processes optimization

2008-2011 Calvin Klein (Warnaco BV)
Field of activity: European shared base, t.m. Calvin Klein
Occupation: Order fulfillment manager (Russia, Sweden, Switzerland, Middle East, Greece, Poland, Hungary, Kazakhstan, Azerbaijan, Mongolia)
Official duties:
- monitoring daily activities on the controlled territories
- close communication with representatives of controlled territories on the matter of improving co-operation and increasing shipment flows
- providing customers with all sorts of assistance and support in daily routine
- full circle of merchandise flow (from setting up orders in the system till shipments)
- interacting with logistic department on the matter of shipments outside EU
- solving problematical situations and meeting claims
- collecting and processing data (for instance statistical overviews, business reports and etc.) for internal and external usage
- collaboration with other departments of the company (Credit & Collectors, Customer Maintenance, Finance) for achieving the best results in work and providing customers/sales reps with all necessary assistance for attaining common goals

2006-2007 Petropen Plus Ltd. (Saint-Petersburg, Russia)
Field of activity: Wholesale
Occupation: Chief of sales department
Official duties:
- Promotion of brands of the company on the market of similar products
- Constant reviewing of the market and adjusting marketing mix upon the situation
- Following up market changes and designing supporting programs (incentive program, loyalty customer program)
- Presentation of the company at exhibitions and marketing events
- Supporting internal sales processes for improvement of customer service
- Negotiations with customers in critical situations
- Supervising on department work
- Short-term financial planning of department activity (month)
- Long-term financial planning of department activity (1 year)
- Creating schedule of work for supervisors responsible for lay-out
- Collecting statistical data and creating different sorts of reports for company use
- Reporting to General manager of the company about activity of the department and results of marketing actions

2005-2006 Petropen Plus Ltd. (Saint-Petersburg, Russia)
Field of activity: Wholesale
Occupation: Sales rep.
Official duties:
* complete circle of work with customers, including:
- analysis of the market and other players on the field of the similar product
- acquisition in sales area
- negotiations for the sale (conditions of cooperation)
- making a contract
- composing regular supplies for existing customers
- supervising on execution of the contract
- providing customers with comprehensive support
- meeting claims and solving problematic situations
- coordinating logistic affairs and prioritizing shipments

2004-2005 Petropen Plus Ltd. (Saint-Petersburg, Russia)
Field of activity: Wholesale
Occupation: Layout supervisor
- supervising on laying-out in FSS and other sales points
- creating lay-out matrixes (in purpose of sales increase)
- gathering data for regular supplies

2003-2004 Pallada Ltd. (Saint-Petersburg, Russia)
Field of activity: Inland cognitive tourism for teens
Occupation: Executive Rep. (university diploma project)
Official duties:
- developing of the company concept (company vision and strategy)
- marketing analysis
- research of reaction of the market and customers on proposition
- creation of the product (service)
- active promotion towards customers
- execution on the project

1998-2000 NCC Industry Ltd. (Saint-Petersburg, Russia)
Field of activity: Production and sale of construction materials
Occupation: Executive aide
Official duties:
- comprehensive assistance to General and Financial Directors
- interacting with representatives of business networks and state departments
- complete organization of various official events as meetings, presentations, etc.
- supporting business line with custom-fit materials, writing content for flyers and relative letters on company products
- assistance in travelling affairs for foreign partners and supervising on their accommodation
- keeping administration
- supervising on domestic affairs
- internal and external documentation flows
- translation of official documentation from Russian into English and vice versa

Werkervaring

2012-2015 Ashland Nederland BV
Field of activity: Production and distribution of chemical materials
Role: Order to Cash Export Customer Service Lead (2 teams: Asia Pacific, Russia/CIS)
Official duties:
- managing processes and individuals for ensuring smooth daily operations and efficiency of teams performance (10+ FTE’s)
- managing customer service and logistics operational matters
- comprehensive activities related to improvement and support of “wow” level of stakeholder satisfaction
- remote management (team situated in different location)
- drive process improvement within assigned scope of responsibility
- people development and performance management
- managing organizational matters: back up structure, workload distribution, portfolio filling
- responsible for ensuring process adherence for export order management and compliance with internal and international regulations
- spotting issues and preventive activities
- daily support of the team members in challenging situations and issues (leading through until successful resolution)
- consultant and approver for internal process of shipments based on Letters or Credit
- close contact with Leads of partner teams located in different countries for ensuring smooth cooperation in regards to cross-company business
- re-design and optimization of internal processes related to OTC activities
- reporting to OTC management: operational and organizational flows
- leading and participating in various projects related to scope of responsibilities
- interviewing new candidates
- facilitating and administrating performance reviews (appraisals) with employees

2011-2012 Ashland Nederland BV
Field of activity: Production and distribution of chemical materials
Occupation: OTC Export processor (EMEA region)
Official duties:
- representative of front line between external business area and Ashland Supply chain
- local and international contact with customers, business unit and partners within supply chain for handling complete sale order cycle: starts with validation of PO for compliance with external and internal regulations; followed by complete order processing in SAP and other applicable for process applications; ends in collecting, validating and presenting set of export documentation to according institution
- resolution of any type of issues on any stage of order processing and advising to business within the scope of responsibility (GTM, Compliance, Payment regulations, Letters of Credit, etc)
- coordination of actions executed by various departments in supply chain in order to arrange smooth run of daily routine as well as meet customer’s expectations (business unit, planning & production, allocation and inventory, credit control, logistics, legal department, global trade management, channel management etc).
- external communication with providers of various services (legalization, transportation, banking, customs formalities, etc)
- pre-sale assistance to business unit and customers
- after-delivery assistance to business unit and customers
- validating and investigating complaints
- leading sub-projects for the improvement of department activity
- working on processes optimization

2008-2011 Calvin Klein (Warnaco BV)
Field of activity: European shared base, t.m. Calvin Klein
Occupation: Order fulfillment manager (Russia, Sweden, Switzerland, Middle East, Greece, Poland, Hungary, Kazakhstan, Azerbaijan, Mongolia)
Official duties:
- monitoring daily activities on the controlled territories
- close communication with representatives of controlled territories on the matter of improving co-operation and increasing shipment flows
- providing customers with all sorts of assistance and support in daily routine
- full circle of merchandise flow (from setting up orders in the system till shipments)
- interacting with logistic department on the matter of shipments outside EU
- solving problematical situations and meeting claims
- collecting and processing data (for instance statistical overviews, business reports and etc.) for internal and external usage
- collaboration with other departments of the company (Credit & Collectors, Customer Maintenance, Finance) for achieving the best results in work and providing customers/sales reps with all necessary assistance for attaining common goals

2006-2007 Petropen Plus Ltd. (Saint-Petersburg, Russia)
Field of activity: Wholesale
Occupation: Chief of sales department
Official duties:
- Promotion of brands of the company on the market of similar products
- Constant reviewing of the market and adjusting marketing mix upon the situation
- Following up market changes and designing supporting programs (incentive program, loyalty customer program)
- Presentation of the company at exhibitions and marketing events
- Supporting internal sales processes for improvement of customer service
- Negotiations with customers in critical situations
- Supervising on department work
- Short-term financial planning of department activity (month)
- Long-term financial planning of department activity (1 year)
- Creating schedule of work for supervisors responsible for lay-out
- Collecting statistical data and creating different sorts of reports for company use
- Reporting to General manager of the company about activity of the department and results of marketing actions

2005-2006 Petropen Plus Ltd. (Saint-Petersburg, Russia)
Field of activity: Wholesale
Occupation: Sales rep.
Official duties:
* complete circle of work with customers, including:
- analysis of the market and other players on the field of the similar product
- acquisition in sales area
- negotiations for the sale (conditions of cooperation)
- making a contract
- composing regular supplies for existing customers
- supervising on execution of the contract
- providing customers with comprehensive support
- meeting claims and solving problematic situations
- coordinating logistic affairs and prioritizing shipments

2004-2005 Petropen Plus Ltd. (Saint-Petersburg, Russia)
Field of activity: Wholesale
Occupation: Layout supervisor
- supervising on laying-out in FSS and other sales points
- creating lay-out matrixes (in purpose of sales increase)
- gathering data for regular supplies

2003-2004 Pallada Ltd. (Saint-Petersburg, Russia)
Field of activity: Inland cognitive tourism for teens
Occupation: Executive Rep. (university diploma project)
Official duties:
- developing of the company concept (company vision and strategy)
- marketing analysis
- research of reaction of the market and customers on proposition
- creation of the product (service)
- active promotion towards customers
- execution on the project

1998-2000 NCC Industry Ltd. (Saint-Petersburg, Russia)
Field of activity: Production and sale of construction materials
Occupation: Executive aide
Official duties:
- comprehensive assistance to General and Financial Directors
- interacting with representatives of business networks and state departments
- complete organization of various official events as meetings, presentations, etc.
- supporting business line with custom-fit materials, writing content for flyers and relative letters on company products
- assistance in travelling affairs for foreign partners and supervising on their accommodation
- keeping administration
- supervising on domestic affairs
- internal and external documentation flows
- translation of official documentation from Russian into English and vice versa

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Opleiding

2000-2005: Saint-Petersburg State University
Master degree cum laude: “Manager of social and cultural technologies”

1997-1999: Alexandrovski professional Lyceum
Professional education “Executive assistant”

1995-1997: Saint-Petersburg pedagogical college
General secondary education

Opleiding

2000-2005: Saint-Petersburg State University
Master degree cum laude: “Manager of social and cultural technologies”

1997-1999: Alexandrovski professional Lyceum
Professional education “Executive assistant”

1995-1997: Saint-Petersburg pedagogical college
General secondary education

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Vaardigheden

  • Rijbewijs

    B - Personenauto

  • Talenkennis (spreken)

    Engels (Uitstekend), Russisch (Uitstekend), Nederlands (Goed)

  • Talenkennis (schrijven)

    Engels (Uitstekend), Russisch (Uitstekend), Nederlands (Matig)

Mijn actuele situatie

  • Functie: Trainingscoördinator
  • Sector: Industrie
  • Carrièreniveau: Leidinggevend
  • Beschikbaar vanaf: Per direct

Ik ben op zoek naar

  • Situatie: Werkzoekend
  • Functie: Trainingscoördinator
  • Sector: Transport & Logistiek
  • Dienstverband: Vast
  • Salaris: 3.500 - 5.000
  • Aantal uren: 32-40 uur

Mijn werkgebieden

Klik om de werkgebieden van Natalia Miller te bekijken

Mijn documenten