• Werkzoekend: Nee
  • Zichtbaarheid: Openbaar
  • Delen:

Persoonlijk


Dear Mr. /Ms. I am writing to you because I believe in my training, experience, and proven ability as a Test engineer and Help desk support technician will allow me to significantly contribute to…

Persoonlijk

Dear Mr. /Ms.
I am writing to you because I believe in my training, experience, and proven ability as a Test engineer and Help desk support technician will allow me to significantly contribute to your company.

In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance in various desktop operations, hardware, systems and software.

I possess a unique talent to delivering highly complex and technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field and Communications.

If you are seeking an IT professional who is an excellent people and problem solving skills and can easily provide optimum support to your operations, then please consider what I have to offer.

I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals.

Thank you for your time and consideration.

Sincerely,
Pablo Sturm


Europass
Curriculum Vitae

Work experience

Dates 06/06/2012 – 05/06/2014
Occupation or position held TEST ENGINEER
Main activities and responsibilities > Production department ( June 2012 - November 2012)

• Working on the Technical operations & production department as technical system engineer.
• Assembling, soldering, testing and configuring tetra node’s telecommunication devices
• Programming and building ATI’s board audio & multi pursues interfaces for TetraNode, Terrestrial trunked radio systems, configuring, installing and programming Linux operative systems in Ark's pc's and blades, assembling, configuring and testing compact PCI boards and servers
• Building Tetra expansion platforms to use with TEP-MPI, TEP-REI and RCI boards for audio voice, building redundant electrical power supply panels to use on the systems.

> Configuration and support department - System Assembly (November 2012 - May 2013)

• Programming and configuring Dell Power connect and Advantech switches to use on Industrial systems and Ultra lite systems.
• Installing and setting Open Suse Linux 11.3 on Dell servers also installing TetraNode applications on Linux shell as Voice logging server packagers and TNX new packager versions.
• Configuring the Network management system application in Windows O.S
• Assembling, building configuring and testing the TetraNode rack system for UK Ministry of Justice and other projects around the world as Infraero Brazil and SIMOCO Indonesia. (Ultra-Lite System)

> Research and development department R&D - Test system department (May 2013 - at date)

• Providing technical support to customers from different regions around the world in related issues
• Responsible for determining the best way a test can be performed in order to achieve 100% test coverage of all TetraNode components using different test process. Working with cross platform teams, hardware and software team to help reproduce issues and to ensure defects are understood and valid.
• Analysing logs in Visual slick edit or Notepad C++, debugging issues from Jira, working in Linux environment.

http://www.rohill.com/www/
Name and address of employer Rohill Engineering BV
Hoogeveen, Drenthe,
Type of business or sector Telecommunications

Dates 20/12/2011 - 06/04/2012
Occupation or position held CUSTOMER TECHNICAL SUPPORT
Main activities and responsibilities Technical and logistic support to customers and end users by phone and mail, support for languages ES / UK / PT Managing spare parts for customers and carry out special R&D requests Record of complaints regarding the delivery of shipments to customers of Trust International. Contacting logistics operators and customers. Identify problem areas that are presented so that the objectives are met. Customer Care for Spain, Portugal and England both for customers and end users. Management of technical questions related to the performance of our products. Support internal departments with work-related topics. http://www.trust.com/
Name and address of employer TRUST BV International
Laan van Barcelona 600, 3317 DD DORDRECHT, Nederland,
Type of business or sector Information & Technologies

Dates 02/02/2011 - 02/08/2011
Occupation or position held TECHNICAL SUPPORT
Main activities and responsibilities Remote support to internal users of the company SEAT Volkswagen and Audi for corporate applications

Troubleshooting in the communications lines and data from the different dealers of the brand SEAT.

Configuration and support of POP3 mail accounts in Outlook clients, proxy´s configurations for Internet output, unlock and change Windows password in Microsoft active Directory, upper and lower users in enterprise applications.

Resolving incidents applications through remote desktop using Dame Ware remote desktop software.

Incident management using Remedy and Peregrine service Desk.

http://www.t-systems.es/
Name and address of employer T-SYSTEMS
Edificio 28 Orduña 2 E-28034 Madrid,
Type of business or sector Information & Technologies

Dates 16/01/2010 - 01/02/2011
Occupation or position held SUPPORT TECHNICIAN
Main activities and responsibilities Working at the service desk providing 1st line technical support

Onsite support and remote printers park across the company
Installation of equipment’s, printer, peripherals and devices
First Level Helpdesk support to Company Users
Maintenance and implementation of audio-visual rooms
Use of Polycom video conferencing systems
Hardware maintenance and networks
Name and address of employer PHARMAMAR S.L
Colmenar Viejo, Spain,
Type of business or sector Investigations and developments for the Cancer, Pharmaceutical Industry

Dates 15/01/2009 - 15/01/2010
Occupation or position held HELPDESK TECHNICAL SUPPORT
Main activities and responsibilities Support, resolution, pursuit and management of incidences of the surroundings Windows like administrator of the network for Bankinter, management of users and accounts of the directory assets of the company, remote connections with Dame ware for incidences with the access to the applications of the bank, installation and configuration of printing HP - personal certificate Kyocera, updates and renovations, unfreezing of token and keys USB of safe access and management of incidences with Remedy.
Name and address of employer BANKINTER
Tres Cantos, Spain,
Type of business or sector Bank

Dates 10/04/2008 - 11/12/2008
Occupation or position held HELPDESK TECHNICIAN and SUPPORT on site
Main activities and responsibilities Installation and configuration of Hardware and Software for Video International Conferences View Station™ 4000 and HDX8000 of Polycom (Voice IP), ignited of projectors in room audio-visual cinema and equipment for meetings and projections, Launching of Operating systems from Ghost in new equipment and installation and configuration of the same, remote monitoring of incidences, connections for technical attendance and updates, support in situ, installation of printers, blackberries, dock stations, change of tapes for servers.
Name and address of employer WALT DISNEY SPAIN
Bardásano 9 Beams - 9ºB. Madrid, Spain,
Type of business or sector Marketing - Cinema - Publicity

Dates 05/02/2008 - 01/04/2008
Occupation or position held SUPPORT TECHNICIAN
Main activities and responsibilities Resolution of incidences in First Level, Back up of hard disk, launching of Images from Ghost de formed Operative Systems pre-configured for Repsol YPF. Installation of Technical Software Total Chrome V6.2.1, for processors of entrance and exit of Gas Liquefied in Butane Factories. configured
Name and address of employer REPSOL YPF
Paseo de la Castellana, Madrid, Spain.,
Type of business or sector Natural derivatives of petroleum, exploration, extraction and other resources

Dates 11/10/2007 - 01/02/2008
Occupation or position held HELPDESK TECHNICIAN
Main activities and responsibilities Computer technical support, management of incidences (Ticketing) of Software with REMEDY, remote VNC, Lotus Notes, Novell, Outlook, printers facilities and configurations
Name and address of employer SIEMENS
Tres Cantos. Madrid, Spain,
Type of business or sector Electronics and Computer science

Dates 08/03/2007 - 08/06/2007
Occupation or position held CAMERA OPERATOR
Main activities and responsibilities Cameraman in events and congresses, television (plate and eng), corporative capacity of fast answer before unexpected situations, news articles, videos. Photographer, Edition of corporative videos and news articles. Audio-visual technician in artistic events. Professional video camera - video edition Equipment - Magneto scopes - Lighting equipment - Technical of video transmission - VTR - audio-visual News articles - Edition of video - audio-visual Accomplishment - Postproduction of sound
Name and address of employer EUROPA PRESS
La Castellana, 210 3º Madrid, Madrid,
Type of business or sector News Agency

Education and training

Dates 12/10/2005 - 08/06/2007
Title of qualification awarded Multi-Media Audio-visual Technician
Principal subjects / occupational skills covered Main subject matters or professional capacities: Accomplishment of Cinema and Video, Assembly edition and scenic postproduction of audio-visual, TV transmission, Camera's and technical equipment’s, representations and spectacles, Technical systems of Accomplishment, Communication and Audio-visual expression, philosophy, English leadership
Name and type of organisation providing education and training Technical and Social training centre of the University Francisco de Vitoria “CETYS Francisco de Vitoria”
Level in national or international classification Higher education/University | Level according to a national or international classification 7/10 Spain

Dates 01/09/2000 - 15/06/2002
Title of qualification awarded Technical Computer sciences and system analyses
Principal subjects / occupational skills covered Main matters or studied professional capacities Logic and Layout, Foundations of the Right, Programming, English, System analysis, digital Electronics, Foundations of networks and local areas, Operating systems and Technological advances, Professional Ethics, Investigation of operations
Name and type of organisation providing education and training IUTEPI, University Institute of Technology for Computer science
Level in national or international classification Higher education/University | Level according to a national or international classification 6, 5/10 Spain

Dates 10/10/1986 - 10/06/2000
Title of qualification awarded Bachelor, Mention Sciences.
Principal subjects / occupational skills covered Main matters or studied professional capacities Electronics, Physics, Chemistry, Mathematics, Castilian Language, Contemporary History and Universal, Social Biology, Studies, Philosophy, Accounting, Computer science, English
Name and type of organisation providing education and training Jorge Luis Borges
Level in national or international classification Basic education | Level according to a national or international classification 6/10 Spain

Personal skills and competences

Mother tongue(s) Spanish

Other language(s)
Self-assessment Understanding Speaking W r i t i n g
European level (*) Listening Reading Spoken interaction Spoken production
English B1 Independent user B1 Independent user B1 Independent user B1 Independent user B1 Independent user
Dutch A1 Basic User A1 Basic User A1 Basic User A1 Basic User A1 Basic User
Portuguese B2 Independent user B2 Independent user B2 Independent user B2 Independent user B1 Independent user
(*) Common European Framework of Reference (CEF) level


Computer skills and competences Knowledge’s of SAP, Windows Active Directory, Remedy, BMC Service Desk, Novell, Lotus Notes, Outlook, Networks, TCP/IP protocols, printers, installations, video-conferences RDSI networks lines, Hubs, Switch, Patch, Laptops, Pc´s, Blackberry software, peripherals devices, LAN, Intranet, Ethernet, Operative systems LINUX, WINDOWS, MCINTOSH, UNIX.

Artistic skills and competences Photography, Audio-visuals, Blogger

Other skills and competences Dutch Basic

Additional information My previous jobs includes five years as a Helpdesk support.

This gave to me experience dealing with customers, as well as knowledge’s in informatics support and ITIL procedures. I have good English communication skills. My fluent Spanish could be useful dealing with Spanish customers.

I would like to have the opportunity to discuss the job vacancy with you by telephone or personally.

I can be contacted most easily on my mobile or by e-mail.

Lees meer
Een professioneel loopbaanprofiel maak je op At Monday

Opleiding

15-09-2005 tot 18-6-2007
Media and audio-visuals production

Opleiding

15-09-2005 tot 18-6-2007
Media and audio-visuals production

Vaardigheden

  • Talenkennis (spreken)

    Engels (Uitstekend), Portugees (Uitstekend), Spaans (Uitstekend), Nederlands (Goed)

  • Talenkennis (schrijven)

    Engels (Uitstekend), Portugees (Uitstekend), Spaans (Uitstekend), Nederlands (Matig)

Mijn actuele situatie

  • Functie: ICT Specialist, Informatieanalist, Netwerk Engineer, Netwerkspecialist, Systeembeheerder, Web editor
  • Sector: Marketing & Communicatie
  • Carrièreniveau: Ervaren
  • Beschikbaar vanaf: Per direct

Mijn werkgebieden

Klik om de werkgebieden van Pablo Sturm te bekijken

Mijn documenten